About I Love Afrika Designs
ILA Designs are mainly beaded, fabric and crocheted works done to dress the Afrika and Rastafari Conscious Youth, King, Queen and any others who feel the need to have a splash of colour and culture in their lives.
ILA Designs is a home-based operation, run by Sista Ila Addis and each piece is created in a clean environment grounded in RasTafari Love.
ILA Designs is an "I Love Afrika" Movement because Ila is deeply inspired by Afrika the cradle of humanity and and the phenomenal empresses, queens and leaders of the Motherland and the Diaspora.
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FAQ
Do you provide International delivery?
Yes! But right now we are only able to ship to the USA, the UK and select European and Caribbean countries. Our customer base comes mainly from the United Kingdom, Germany, Italy, France, Barbados, Australia, USA and Canada. Army base addresses are accepted as well. You can provide the full APO address in a note with your order or use our ETSY store.
How do I exchange or return an item?
We do not encourage exchanges simply because the mail system is very slow and it takes months for an exchange to work.
Headwear is generally not returnable or refundable. Please be sure you order the right size before purchase, and connect with us first if unsure.
If you wish to return an item for refund, photo proof of its shipping back to Trinidad is required.
What is your refunds policy?
Headwear is final sale, nonrefundable.
Bags and jewelry may be returned with photo proof of their condition. Refund will be issued upon photo proof of item's return. Refunds may also be issued at the beginning of the month.
If your mail is lost the cost of the item will be refunded after:
6 weeks for items going to the Caribbean, US and Canada
10 weeks for items going to Europe and other places far out.
Item cost is refunded only, not shipping cost.
Generally mail is slow and sometimes items are delayed or get misplaced, which leads to them arriving at a very late date, these time frames allow for lateness and error on the part of the mail system.
What is my Customer Responsibility?
Customers are responsible for reading the item description and sizing provided, so as to avoid their hats or caps not fitting correctly.
Customers are responsible for providing the correct address at check out. Items are sometimes returned with "incorrect unidentified address" stamped on the envelope.
Customers are responsible for reading the shipping notification email sent out with each purchase.
Customers are responsible for keeping an eye out for their envelope, keeping in mind the estimated delivery time frame provided in the shipping notification.
Customers are to ensure that they look out for any attempted delivery notification that they missed the delivery of their item.
Customers must have a proper mail receptacle (mailbox etc) for their envelope to fit so it will not be sent back to Trinidad.
Once an item is mailed, ILA Designs has no control over its delivery to your door.
Bulky items can be kept at the post office for customer pick-up so please look out for your pick-up notices.
How do I track my order?
If your item has been shipped to the USA, you can copy and paste the tracking number into the USPS website tracking search. If your item is not going to the USA, you can send me an email at everything.ila@gmail.com and I will phone the TTPOST hotline and have it tracked by phone, as online tracking is not available. Information may not be available until 1-2 weeks have passed since shipping date. Please consider average shipping times given before panicking.
How can I contact your couriers?
You can contact the Trinidad and Tobago Postal Service at 1 868 669 5362 ext. 2 if you desire. Otherwise the Trinidadian courier is not available for special delivery requests - you must speak to your local postal service directly.
What are your delivery options?
Mail is posted through the local Trinidad and Tobago Postal Service. It takes roughly 2-4 weeks for items to arrive without delay to the US and 3-5 for UK. Items to France, Italy and other European nations take 4-6 weeks. Items to Australia can take around 2 months.
ILA does not generally offer express because to send Fedex or DHL from Trinidad is so costly, that the shipping is greater than the cost of the order. If customers desire express however, that is no problem once they cover the fees which can run $50 US and higher.
